Authenticator Broken?

Q u o t e:
I just got my authenticator in the mail, I opened it up and BAM! I clicked the button and nothing.. :(

Does this mean that its broken and I need to send it back for a new one? Orr... is there some weird setup that I've missed for it somehow?

That sounds like it's broken alright :(

If you could, please give Billing a call so they can give you further instructions and/or get another one out to you as soon as possible.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Further contact information can be found here...

http://us.battle.net/wow/en/forum/topic/932934085

Q u o t e:
Okay, well that not really too fun but I guess if its broken its broken. What kind of information will I need to provide Billing with when I call them?

They should be able to pull up your order without too much fuss :)

If the one you received is defective, we certainly want to get that protection into your hands just as quickly as possible.