Unable to recovery password

#0 - Nov. 18, 2010, 5:59 p.m.

I'm trying to logging in my account and the password was reset due to "change acess pattern". i received this email after trying recovery.. but im still unable to change my password.

Greetings,

Account: **************

Thank you for contacting the World of Warcraft Game Master Department and for bringing this matter to our attention.

We have reviewed our logs of your account, and we were able to determine the following:

No gold was removed
No items have been deleted, sold, traded No unauthorized character transfers No profession changes Guild banks associated with your characters are intact

Fortunately, it appears as though your account has been unharmed.

For further information please check our Restoration Policy located at (http://us.blizzard.com/support/article/20457)

Please remember that the security of the account you are using is crucial. Please review the following articles to ensure the security of your account: the http://us.battle.net/security/checklist on our Account Security site at http://us.battle.net/security/.

Thank you again for contacting us.

Best Regards,

Game Master Triphysic
Customer Services
Blizzard Entertainment
http://www.worldofwarcraft.com

Harlsoco

#7 - Nov. 18, 2010, 6:22 p.m.

You may have your spam filters set too high or possibly to delete upon arrival, Goldschläger.

Pahanda provided a link to our Knowledgebase article about how to receive emails from Blizzard. There are several email providers listed. Simply follow the instructions and attempt to reset your password again. Ultimately, if you are unable to receive the email at your current email address, perhaps updating the email address may be something to consider.