Can't contact Blizz by phone

#0 - Nov. 17, 2010, 12:13 a.m.

3 days ago i sent a message via webform to blizz support about deleted characters that need to be restored. I was told i need to call blizz by phone to have it done. Well i've been trying for the past 3 days but i can never get through. the number i'm calling is 1-800-041-378 (i'm from australia). I also sent a help request in game, but was told the same thing, i have to call them. Since i cant get through to them (queue is always full apparently) i cant get my deleted characters back.

Vrakthris

#9 - Nov. 17, 2010, 12:23 a.m.

There might be a bit of confusion, Druklaz, your e-mail claimed that you needed to reverse some changes you may including a Character Re-Customization (which can only be handled by our Billing and Account Services department) and character deletion (which can be addressed by submitting an in-game petition).

Now it looks like you transferred the character after you re-customized so I'm not entirely certain what can be done but they will be able to let you know. Billing is open from 7 am PST to 8 PM PST, their lines are fairly busy but keep trying and you should eventually get through.

Though a Billing Rep may be able to submit a petition on your behalf to have deleted characters restored, it may be best to simply make that request yourself via an in-game petition.

Vrakthris

#12 - Nov. 17, 2010, 12:30 a.m.

Q u o t e:
I'm pertty sure my message in-game was just for a character restoration, i might send another one and keep trying to call them.

Yes, it was. It looks like those characters were restored already. If you are unable to see them in your character selection list try creating then deleting a new character on that realm. It will force the list to refresh and make the character visible.

Edit: *laughs* Looks like we are a few minutes apart on this. :D