#0 - Nov. 3, 2007, 8:29 p.m.
Below you will find a list of known issues and frequently asked questions associated with our Armory Beta directory. This list is by no means exhaustive; as additional matters are brought to our attention (or as issues are resolved), we will amend the information contained herein as necessary.
Why is my character not appearing in the Armory?
Inactive characters and characters below level 10 will not display in the Armory.
Please note that those characters which have recently reached level 10 may not appear within our directory's pages; as information exchange between our associated databases is not immediate, it may take a few days for one's character to show up appropriately.
With this, if your character is active on an EU realm set, you will need to use our EU Armory (http://eu.wowarmory.com/); as designed, the US Armory will only display those characters on our North American realms.
My character's profile is not displaying the correct level/gear/reputation/guild/ arena points or rating; why?
As mentioned above—though to expand further—the database which stores all in-game character information is separate from the database through which one may search in the Armory; in effort to keep all Armory searches as timely and efficient as possible, the latter database will update with less frequency than its in-game counterpart.
This said, one's character profile is intended to update at every successful log out; however, this information may not amend for several days. While these incongruities are not unexpected (given that the Armory is presently in Beta), they still merit investigation; please feel free to use the "Report an Error" button located at the bottom, left-hand corner of the screen to alert our staff of any notable discrepancies. You may also wish to email wowarmory@blizzard.com for more in-depth explanations.
I am unable to load Armory pages; help!
If you are experiencing difficulties loading or accessing pages within the Armory, please delete your cookies, cache, and temporary internet files before proceeding.
For Internet Explorer:
Go to "Tools."
Navigate to "Internet Options."
Click "Delete Cookies," "Delete Files," and "Clear History."
For Firefox:
Go to "Tools."
Navigate to "Clear Private Data."
Click "Cookies" and "Cache."
Hit "Clear Private Data Now."
You may also wish to use an alternate browser should the above troubleshooting prove unsuccessful.
I am a Linux user and am unable to use the Search Function.
Due to Flash requirements, Linux users may find it difficult to search for character and guild profiles. This is an issue of which we are aware and which we plan on addressing in the near future.
Can I "opt-out" of the Armory?
No; this particular option is currently unavailable. While we do not possess any present intention to allow our players to opt-out of basic Armory features (character display, talent build, arena teams, and reputation), we do plan to introduce more complex functionalities; these upcoming functionalities will be "opt-in"/"opt-out," thus granting our players the opportunity to display or omit correlated information as desired.
When using the Find an Upgrade feature some items are listed from quests for the opposite faction.
Our system does not discriminate, nor does it check to see with which faction one is associated. We are aware of this particular inconvenience, though do not have any immediate plans to amend its present functionality.