#13 - Nov. 13, 2010, 4:22 p.m.
I was able to research the account a bit further and the Battle.net account was locked. When a Battle.net account is automatically locked as it was in this case, a password is generated and sent to the registered email address on the Battle.net account. If you no longer have access to the email address then you will need to contact Account Services for assistance, which is what the Game Master who assisted you advised. Email addresses are unable to be changed by speaking with a Game Master in game.
When you contact Account Services you will be asked to verify the account. Typically they will ask for the answer to the secret question, however if you no longer recall the answer they may ask you for additional information such as the authentication keys, payment information, address, etc. Lastly, the person whose first and last name is registered to the Battle.net account will need to be the one verifying the account. If this is not you, be sure to have that person contact us.
I hope this helps to clear up any confusion, Shalerta.
Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc
Hours: 7 AM to 8 PM Pacific Time
How to contact:
Contact page:
http://blizzard.com/support/article/cs
International contact page:
http://us.blizzard.com/support/article/international
