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My account is locked. Please help.

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Monmon
#0 - Nov. 13, 2010, 8:20 a.m.
Blizzard Post
Ok, so i go to log into my account at a friends house realizing that it has been locked due to suspicious activity or something like that. It refers me to a page which then refers me to my hotmail account. I go onto my email and I have an email from Blizzard Entertainment saying that I have to go to this website and secure my account. When i went to the website. It was battle.net, but it asked for my mailbox password....Uhm I do not want to give my email and password to "blizzard". I am not even sure it is blizzard in the first place. Please help because i cant even get onto my account. (this is my friends account)
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Zenlyth
#15 - Nov. 16, 2010, 1:27 a.m.
Blizzard Post
Heya Monmon,

Locks due to suspicious activity, are when there is a change from where you normally log in from. You should be able to change your password and log back in.

You should always check the email headers of the emails you receive from us, here is some information that can show you how to verify if an email is legit or not.

    http://us.blizzard.com/support/article/25133

    What should I look for in the header?

    Email headers contain information about the sender (who sent the email message), the path the email took to reach your inbox, and things that may have happened to the email before arriving. This information is very important and can be used to determine whether or not an email is malicious.
    Once you've accessed an email's header information, you'll want to attempt to verify the sending address. To do this, look at the "Return-Path" or the "originating address" for the email. For most phishing emails, the email address displayed in this location will differ from the address displayed in the "From" field.

      A legitimate header from Blizzard Entertainment should look something like this:

      X-SID-PRA [email protected]
      or
      Return-Path: < [email protected] >
      Received: from smtp01.worldofwarcraft.com ([XX.XXX.XXX.XXX]) by…
      Received: from … by smtp01.worldofwarcraft.com …
      for <Your Email Address>; Tue, 29 Jan 2008 10:46:05 GMT
      From: [email protected]
      To: You’re Email Address


    If you believe you've received a phishing email, please forward the email to [email protected] , at your earliest convenience. When forwarding the email, copy and paste the entire email header into the message body to ensure that we are able to identify the source. This information will help us prevent future phishing emails of the same type.
For similar emails and what to look for when you receive emails from us, please visit this thread:
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

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Zenlyth
#17 - Nov. 16, 2010, 1:37 a.m.
Blizzard Post
Q u o t e:
Ok wow i finally managed to change my password which took way longer then expected and thankfully none of my stuff is missing :]
Great to hear, but remember as long as there is a change from where you normally log in from this will continue to happen. You will just need to change your password and be able to log right back in.

Over a period of time it will pick up your normal pattern and should minimize this.