Account Recovery Question

#0 - Nov. 13, 2010, 1:36 a.m.
Blizzard Post
I had an account compromise that happened between approximately 9PM on the 29th of Oct and 8AM PST on the 30th. I had my rouge transferred to another server and 8 other characters were stripped and deleted along with most bag and bank items. My guild bank was wiped out, 2 1/2 tabs of ore, gems, eternals, etc. and other items. The bank log in game showed the items were removed by my priest during this time. There was also an open ticket that the hacker had placed asking for items to be returned.

I called CS the morning of the 30th around 9AM after I logged on and they placed a ticket for recovery and said the guild bank items would be returned to the guild master, which is my paladin the only character not deleted or moved. I received gold returned to each character, the one character server transfer was reversed with equipped items returned and the 8 characters were undeleted with the warlock and rogue receiving equipped items and a few bag items returned, and the shaman receiving four items returned within a few hours. Thank you very much for helping with this.

The email that I received on 30 Oct at 10:36AM for Compromised Account Issue stated that information would be forwarded to investigation specialists and I would be notified of status of recovery and the current wait time was around 10 days. I waited for an email and kept checking characters but have not received any guild bank items and equipped, bag, or bank items on my mage, paladin, hunter, priest, warrior, druid, or shadowknight. I called CS today to see if the ticket was still open and was told that it had been closed on the 30th or 31st. I went to the Battle.net Account Recovery to re submit and recieved an email within 20 minutes stating that my account was unharmed.

Is there any way to look at my characters to see what they had on the 29th to get at least some items back? I had just equipped Wrathful weapons on 9 of my characters the week prior and had most of them in 4 piece T9 with T10 shoulders, but most everything is gone including a few hundred Justice Points on each level 80 character .

Please let me know if there is any thing I can do to receive some items back or if I am simply out of luck because I waited. Thank you.
#1 - Nov. 13, 2010, 1:52 a.m.
Blizzard Post
Heya Shadowkhan,

After investigating your issue looks like it may need further assistance, since you have waited quite sometimes for this issue to be resolved, a game master will be helping you soon. My apologies for the inconvenience this may have caused you.