Account under investigation? Need help..

#0 - Nov. 12, 2010, 9:41 a.m.

Got an emal from a Gm sayin my accout was under investigation cause i was trying to sell it.. Have never done that.. Here's a copy of the email..

Date: Fri, 12 Nov 2010 13:14:19 +0800
To: Subject: World of Warcraft - Account Investigation
From: [email protected]

Greetings!

We have already noted that you are trying to sell your personal World of Warcraft account (s).
Terms of Use

http://www.worldofwarcraft.com/legal/termsofuse.html
It will be ongoing for further investigation by Blizzard Entertainment's employees.
If you wish to not get your account suspended you should immediately verify your account
ownership. You must complete the steps below to secure the account and your computer.
STEP 1: ACCOUNT INVESTIGATION
We now provide a secure website for you to verify that you have taken the appropriate steps to
secure the account, your computer, and your email address. Please go to this site and follow the instructions:

http://us.blizzard.com/support/article/securitywebform
STEP 2: VERIFY YOUR SUBMISSION WAS RECEIVED
We will contact you with further instructions once we have received and processed your submission.
If you do not receive a reply within 48 hours of submitting this form, please resend
it from the address listed above.

Please be aware that if unauthorized access to this account, it may lead to further action against
the account.

Fare Thee Well,

Game Master Dunarthra
Customer Services
Blizzard Entertainment
www.blizzard.com/support

Orlyia

#2 - Nov. 12, 2010, 10:34 a.m.

This is what is commonly referred to as a phish. That quite literally means someone is ‘fishing’ for information and hoping they get a bite :)

If you look at the top of this forum you’ll see a library of ones that are commonly used (or close variants thereof) under “Fake Emails from Blizzard”

http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

The proper email to report these is [email protected] – you can forward the email, headers intact to that address.

Phishes typically rely on two primal human emotions and hope they get you to react before you think through what is being asked, greed and fear. They’ll either try to entice with an offer or intimidate with a threat. There is a third variety sometimes seen where they take an otherwise 'legitimate' email of ours and doctor the links to go to a fake look-alike site.

We never ‘threaten’ an account action. If we have sufficient cause to think an account has been tampered with or needs locked down, we do it first – we don’t threaten with an ‘or else’ email.

WoW accounts are certainly not the only target of phishers. They send them out purporting to be banks, credit card companies, shipping companies – all aimed at obtaining information the thief can use to your detriment.

We will also NEVER ask for your password, or ask you to sign into some website somewhere not under our domain to login.

One way to check any email is to open up the header in your email program and check to see the actual route and sender. This is done in various ways, depending on your email program, but all can do it. Internal email addresses (what you see at the top of an email) can be spoofed very easily. Where it says it came from under sender is not necessarily true. The header of that email will show the true sender. Many spam programs actually use a comparison of these to flag suspicious emails.

Links in an email are also incredibly easy to spoof and/or redirect. Just because the URL looks legit doesn’t necessarily mean that’s where it really goes. Before clicking ANY link, in ANY email, mouse over the link and look at your bottom browser bar to see where it is reported to actually be destined.

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133