Account compromised! - Blue Tracker

#0 - Nov. 11, 2010, 4:28 a.m.

My account's been compromise! Please freeze it, my Guildies opened a ticket and says I'm still online. My pass has been changed as well.

Running virus scans and what not.

Nevalistis

#1 - Nov. 11, 2010, 5:01 a.m.

I'm afraid this isn't the best venue to report these situations, Ðawnstrike, but I can provide you some resources you may find useful in recovering your account and improving your security. Definitely suggest finishing those scans before regaining access to your account and/or changing any passwords.

Account Recovery web form
https://us.battle.net/account/support/account-recovery.html

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Nevalistis

#4 - Nov. 11, 2010, 5:16 a.m.

Q u o t e:
Scratch that whoever has ahold of my account has change the e-mail and now I dont know what to do ><

Unfortunately, that will likely require a call to our Billing & Account Services department, Ðawnstrike. I still advise utilizing our Account Recovery Webform, as it should still be appropriate for the situation, then giving them a ring in the morning to check on things.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628
Argentina: 0800-333-0778

E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml