Is this a scam??

#0 - Nov. 11, 2010, 3:20 a.m.
Blizzard Post
got both these emails a couple days ago and im guessing they are fake because i use an authenticator but i figured id check. here they are:


Battle.net Account - Password Reset

We have reset the password for the Battle.net account associated with this email address. To choose a new password, please click the following link and follow the instructions:

Removed

If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please contact the appropriate support department for assistance immediately: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=22455

Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.

COMPUTER AND ACCOUNT SECURITY:

Account compromises can occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or keylogger. In a case where you believe your account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips (as well as how to recover in-game items or characters) before you log back into the account:

- Security Checklist: http://eu.battle.net/security/checklist.html

- Types of Account Thefts: http://eu.battle.net/security/types.html

- Account and Computer Security: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19385

- What to do if the Account has been compromised: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=22455

- Account Security and Recovery FAQ: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=22455

- Email Address Security: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=42957

We highly recommend adding a Battle.net Authenticator to an account as it is the highest level of security we currently offer. For more information, please visit: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=30492

Billing and Account Services can be reached by phone: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=23210.
Alternately, our support team can be reached via webform: https://eu.blizzard.com/support/webform.xml?locale=en_GB

Thank you,

Blizzard Entertainment ([email protected])

AND!!!:


Hello,

Blizzard Entertainment recently received a request to change the e-mail address used to log in to the Battle.net account with the username Removed for privacy. The e-mail address k***@hotmail.com has been specified as the new username for this Battle.net account. An email has been sent to this new address containing a verification link to complete the change.

Once the new address has been verified, the e-mail address Removed for privacy can no longer be used to log in to this Battle.net account or any World of Warcraft accounts merged with this Battle.net account.

If you did not initiate this request, please click here to contact the Blizzard Billing & Account Services team immediately.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

MessageID rua711vehdil9g9e9rprlued

like i said im pretty sure this is a scam cuz i can still login to my accounts fine and i use a key fob authenticator. so at least this might help out anyone else that might receive something similar.
#2 - Nov. 11, 2010, 4:06 a.m.
Blizzard Post
The link in the first e-mail you received, Rusarn, is super suspicious and if you've clicked on it, I HIGHLY recommend running a virus or malware scan at the first available opportunity.

As for the second, that is a very common phish I've seen going around as well. I believe we have that "template" posted up in our list of known phishing scams.

Fake E-mails from "Blizzard Entertainment"
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

In either case, if you are unsure as to the validity of an e-mail, it is best to inspect the headers. If you have not done this before, we have some instructions on how to find and read this information, and what to look for to check whether or not a particular message might be a scam.

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Feel free to post the headers of one of the e-mails here, with careful consideration to remove your e-mail address, and either I or one of the regulars who posts here can show you what to look for. >^.^<