Hacker deleted toons?

#0 - Nov. 8, 2010, 11:04 p.m.

Okay, my account was back to normal or so it seemed. I thought everything was right till i went to my pally, i thought he had my Mail > Plate Hieronymus, but i then remembered i put them on my warrior b4 i stopped playing wow a while back ( i was hacked while i wasn't playing). Then went to get them, my warrior and rouge were no longer there, i didn't think anything of it before now because i was just happy to have my account back and was only playing one toon not thinking of any other ones. I know i had these two toons before i got hacked along with heirlooms on both of them. I had two dagger on the rouge i believe, I'm not too concerned about him though, just my Mail > Plate heirlooms ( shoulder and chest ). Can a gm please look into this and replace them please? I would REALLY appreciate it! Im not too worried about the recovery of the toons either, just my Heirlooms. Thank you so much!

- Charles

Auryk

#6 - Nov. 8, 2010, 11:35 p.m.

Looking over the status of your petition, Oniicc, I see that you should have been sent the following response:

Unfortunately, we were unable to verify the loss you have reported and will be unable to provide the restoration you have requested. Please remember that restoration is not always guaranteed. While we make every effort to verify your loss there are times where restoration is not possible. We sincerely apologize for any inconvenience you may have been caused.Looking back over the records, I was unable to locate neither a rogue nor a paladin on the account you are currently posting from. If this occurred on an alternate account, I would suggest specifying that. Alternatively, if you can recall the name and realm of the character’s in question, that additional information would be great information to include.