#0 - Nov. 15, 2010, 8:01 a.m.
before you just randomly shift this post to the technical section, hear me out.
I had to reset my password today being locked out of my account for unusual activity. I know and understand why this is in place. However, due to the lack of support from both Blizzard and my ISP I have been left with no other choice than to use an MTU modifying script in order to play the game. For the first 3 weeks since patch 4.0 it was unplayable for me after 7pm on the dot due to lag spikes going up to (I kid you not) 21k. It's only been the last couple of weeks things have sort of settled down a bit. A friend of mine who is a network tech explained to me what the issue was and wrote an MTU modifying script which has enabled me to finally log on and enjoy playing the game. Now, it appears that the price is going to be at having my account locked down every 2 days.
What I want to know is why Blizzard is not liaising with my ISP - and all the others also affected - to resolve this issue. I know this may take time. But my ISP says that Blizzard will not work with them, and the problem is not on their end, but a carrier/provider in the middle - most likely AT&T. If Blizzard is changing packet sizes or IDs before releasing major patches and expansions, why do they not let the ISPs know, so they can adjust their end accordingly? I had nary a single issue when BC came out, when Northrend came out, I've never had a single issue with Blizzard patches, updates, expansions... until now. I'm baffled and saddened by the fact that nobody seems to genuinely want to help.
I don't want to slag off Blizzard, want compensation or to spit the dummy, pout and stomp off taking my bat and ball with me. All I want to do is to play this game with my buddies, and be kept in the loop as to if this issue is being looked at.
Wall of text crits you for over 9,000 - I'm sorry.
