Bliz: STOP with the cookie cutter email reply

#0 - Nov. 14, 2010, 10:03 p.m.

Q u o t e:
Greetings!

Thank you for contacting the World of Warcraft Game Master Department.

After some research it appears the issue you are having may be related to your User Interface (UI). This applies whether you have a custom UI or not. To help resolve this issue we recommend the following steps:

With the game closed please try moving or deleting your WTF, CACHE, and INTERFACE folders......

Blizzard, a Server crash, that cause my Blacksmithing skill points to roll back is NOT a result of my %^&% user interface.. Is your customer service Really that crapass that you have an automated reply for every single problem no matter the cause? The UI has NOTHING to do with the server issues You were having earlier today.

Now i understand when someone might give you a very general "its broke, please fix it" ticket, that you send this out as a first try thing, but when someone explains in detail the issue in a way that everyone can understand, there is no reason to just dump a ticket into the "oh just send him the standard reply" folder so you can ignore it.

I work in tech support myself, so i understand that you might, especially during server problem, have an increase ticket/call volume, but it infuriates me to no end when i put in detailed information that i know can help you get to the root of the issue, and im tossed back a cookie cutter, totally useless response.

You need to look at whatever staff is being lazy and deal with them, cause your pissing off your customers.

Vrakthris

#6 - Nov. 14, 2010, 11:05 p.m.

Obviously the Game Master misunderstood your issue, Saelyth, and did not realize that this related to a realm wide crash. If you would like to provide feedback regarding your interactions with our In-Game Support staff the appropriate method would be to write to the feedback address already provided.

When a realm goes offline suddenly, like you apparently experienced, there is a possibility that not all data could be saved and is recoverable. This accounts for experience loss, quest completion reversals and loss of recently gained skill up for a profession.

Unfortunately, due to the way the information is stored some information may save, such as the newly created items, where other information, such as the skill ups themselves, may not. I'm sorry, Saelyth, but in the majority of these cases we are simply unable to restore the losses that may have occurred.

Now, based on your e-mail, which included a great deal more information for the Game Master to work with, it does look like an investigation was done. I'm sorry to say that the information necessary to confirm skill ups was not available. I am very sorry that this happened, Saelyth, and that more could not be done to help.