Being charged incorrectly

#0 - Nov. 12, 2010, 10:04 p.m.
Blizzard Post
I just discovered that my debit card has a charge on it for about $15.

The last I checked, I was testing a beta of 4.0 on live servers. I figured all these bugs in the patch were because Blizz was letting the general public test a beta on open servers.

Since this isn't the functioning game, with all the random disconnects, lost honor, honor being removed, etc. why was I charged this money?
#4 - Nov. 13, 2010, 12:18 a.m.
Blizzard Post
Heya Shaytana,
Q u o t e:
I just discovered that my debit card has a charge on it for about $15.

The last I checked, I was testing a beta of 4.0 on live servers. I figured all these bugs in the patch were because Blizz was letting the general public test a beta on open servers.

Since this isn't the functioning game, with all the random disconnects, lost honor, honor being removed, etc. why was I charged this money?
I am a bit confused on the title " Being charged incorrectly", but for any disputes of charges regarding our services, you will need to contact Account Services here:
    Account Services
    Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

    Hours: 7 AM to 8 PM Pacific Time
    How to contact:

Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time.


Q u o t e:
YOU SHOULD CAREFULLY READ THE FOLLOWING WORLD OF WARCRAFT TERMS OF USE AGREEMENT...

<snip>

14. Warranty Disclaimer. THE GAME AND THE SERVICE ARE PROVIDED "AS IS" AND BLIZZARD DOES NOT WARRANT THAT THE GAME OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE GAME OR THE SERVICE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BLIZZARD EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE, AND NON-INFRINGEMENT.
and this. ▲▲Thank you.
#6 - Nov. 13, 2010, 1:13 a.m.
Blizzard Post
Q u o t e:


He is not being charged incorrectly.
That was just his way of making the "why am I paying for a beta?" comment regarding his feelings about the bugs in the game.

It's the old "this game has so many problems that it feels like a beta, so why am I paying for it?" gambit.
:)