GM got it wrong

Q u o t e:
Hey. I put in a ticket about heirlooms that were deleted. I THOUGHT i sent them in the mail, but I actually didn't. They are still on a character named Äcerogue. I was wondering if y'all could just restore this character, since I'm not trying to bypass a petition queue (I already waited in the queue but the GM mis-understood my ticket)

I do see your new petition, Äceknight. I do apologize for any misunderstanding that may have happened here, but honestly, I'd have likely read it the same way.

Queue times are down to just a few hours now, if you'd care to edit your current petition to just say

Please restore my character (name) on (realm), that's really all that's necessary without stray details that could possibly confuse :)