Trials aren't automatic, are they?

#0 - Nov. 9, 2010, 5:33 a.m.
Blizzard Post
My account's been inactive since about the time I got laid off last spring, alas. I hadn't opened anything from Blizzard, nor pretending to be from Blizzard, until I just got the notice that my account was suspended for 3 hours, and the follow-up password reset email. I've updated my pw, antivirus scan on my laptop found nothing, and the gaming computer's been in storage for the past 3 months. My email acct did show access from an IP not belonging to me a couple weeks ago, and I changed its pw at that time. Shame on me for using the same pw for both email and battle.net even though it was otherwise a pretty strong one, I'm thinking, and that's also been fixed.

The part that confuses me is that there shouldn't have been an active account for anyone to hack, but as of today there's a 10-day WotLK trial on my account. The FAQ implies that the user has to request the trial, and Blizzard doesn't randomly bestow it on an account just because. So, am I understanding correctly that whoever did this first hacked into my battle.net account, then activated the trial, then logged on to spam their gold-selling site or whatever? Secondly, is there anything else I should be doing or worried about? Once the 10 days runs out, there's no more trials they can add, so hacking my account again would be pointless, at least until I'm working again and therefore able to reactivate my account, right? I have no way of verifying my characters or their possessions, but I'm not particularly concerned about them-- none of them own anything really valuable, I don't think, and the highest of my bazillion alts was 40.
#3 - Nov. 9, 2010, 7:15 a.m.
Blizzard Post
Compromises connected with compromised emails are on the rise.

That's why it is VERY risky to reuse passwords between WoW and well, anything else - email, other games, other programs, MSN, etc.

And yes, you CAN change your account name under Battle.net simply by changing it's email. That's an advantage we never had under the old system.

If they have enough information to log in - they can add time either by abusing free offers, or using stolen credit cards and they think nothing of it.

I'd recommend a system sweep (although it sounds like you have), setting up a new and unrelated email for WoW as well as thinking about an authenticator for your account as an added layer of security.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Looks like they mainly just deleted your characters to make new ones to spam with, I'll ask that all be looked into as well.