Graphic card issues now.

#0 - Nov. 9, 2010, 12:46 a.m.
Blizzard Post
Talked to 6 GMs and only one gave me this information. ATI Readion cards are no longer compatable with WoW. Are you guys going to fix this or are we ATI users out of luck? I cant change my card being on a laptop without the fear of possibly ruining my entire computer. So What is going on I want a honest answer here.

ATI users, are we screwed from playing wow now?
#21 - Nov. 9, 2010, 1:12 a.m.
Blizzard Post
Radeon HD 3000 Series cards are still supported, Ýä.

http://us.blizzard.com/support/article/21085

Q u o t e:
I cant change my card being on a laptop without the fear of possibly ruining my entire computer.
Keep in mind that laptops in general are not designed for gaming. While the video card you are using is still supported, recent changes to the game may be pushing the system beyond what it's capable of handling.

Q u o t e:
Its not the card its the new chipset that blizz didnt keep up with. it got updated a week ago and blam it no longer works with wow.
I am also not sure what you mean by " new chipset that blizz didnt keep up with". It is up to manufacturers to provide driver updates that will often times fix performance issues.

Can you elaborate exactly what was updated and what is your current driver date/version?
Q u o t e:
Everything that you are saying has been done already. Its is blizz's fault for not keeping up with the evolving gfx cards and updates to them.
What steps exactly did you try? I'd hate to have to ask you to try steps that you may have already looked into. Also, World of Warcraft is generally tested with all the cards listed in our supported page. If there is a known issue with any particular card, we will typically provide information regarding known issues.

At this point, I want to make sure you understand that the card you are using is fully supported. In order for me to better assist you I will need exact information regarding what steps you have tried.
#28 - Nov. 9, 2010, 1:35 a.m.
Blizzard Post
Q u o t e:
If it is supported then why cant I enter anything Northrend but everything else is perfectly fine.
That is what we can try to find out. Supported does not imply fully functional. Performance issues will very depending on other factors, such as memory, cpu and other software that may be using to many system resources.

Q u o t e:
That shows there that if it was the card then I wouldnt be able to play at all.
Not necessarily. Let's try focusing on information relevant to the issue and avoid making comments that can be avoided.

I'd like you to try the following steps.

Selective startup

Hold the Windows key on your keyboard and press the letter 'R'. In the Run field type "msconfig" and hit Enter.

*Note* Antivirus software may temporarily be disabled.

1. Click on the services tab and place a check mark on "hide all Microsoft Services"
2. Click Disable all and then select the Startup Tab
3. Under Startup click disable all
3. Click OK and Reboot

After restarting the game start the game and lower all video settings to low. A restart of the game will be required.

Login to the game and in the chat type /console maxfps 30. This will effectively make your system work less.
#33 - Nov. 9, 2010, 2:04 a.m.
Blizzard Post
Can you post the following system information:

System tab
Operating system:
Processor:
Memory:
DirectX Version:

Display tab
Name:
Version:
Date:

Taken from one of our techs. =)
Q u o t e:
You can find most of the information if you go to Start -> Run -> type dxdiag and press Enter. (Windows Vista/7: Press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time). Type in DXDIAG and press Enter or click 'OK', this will open the DirectX diagnostic tool.)