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Account locked

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Bigrooster
#0 - Nov. 6, 2010, 3:05 p.m.
Blizzard Post
I tried to login today from work, which I sometimes do on saturdays when it's slow, and I get a message that they detected irregular login or something like that, and that my account is locked and i must reply to an email, which I haven't recieved yet. I then try to login to the battle.net and it says the service isn't available. I have been using an authenticator for the last couple years, and this is very frustrating to me.
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Harlsoco
#3 - Nov. 6, 2010, 3:44 p.m.
Blizzard Post
Q u o t e:
ok.. just now got the email, and had to reset my pw. I hope this doesn't happen to often as it's rather scary when it does.

I can understand the concern, Bigrooster. The account being locked is simply to protect players from a potential compromise. If the account continues to be locked, you may wish to discuss the issue with Account Services directly. They may be able to provide further insight into why the account gets locked.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Contact page: http://blizzard.com/support/article/cs
International contact page: http://us.blizzard.com/support/article/international