Billing with PayPal - Blue Tracker

#0 - Nov. 5, 2010, 1:01 a.m.

Today at 1PM PST I renewed my account and selected PayPal as the method of payment. It is 5 PM and it still says "pending" under the subscription page. There is enough funds in the account so it can't be that issue.

The info box said it would take around 60 minutes to activate and verify when using PayPal. Well it's been well over an hour now and i'm still unable to log in and raid tonight. What's going on?

Roraks

#9 - Nov. 5, 2010, 2:10 a.m.

We have received reports regarding PayPal subscription payments stuck in a "pending" state and are currently investigating the cause. While PayPal transactions are generally fast, keep in mind that they can take up to 72 hours to complete.

Unfortunately our Billing and Account Service representatives will NOT be able to expedite pending payments via phone or e-mail.

Updates will be provided as they become available.

Roraks

#12 - Nov. 5, 2010, 5:40 p.m.

The issue causing PayPal transactions to process slower than normal has been resolved. At this time all transactions should be going through and should no longer be stuck in a "pending" state.

If you recently renewed your subscription please allow at least 24 hours as there is a backlog of transactions that need some catching up.

Thanks everyone!