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Character lock problem

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Soapmctav
#0 - Nov. 15, 2010, 6:45 a.m.
Blizzard Post
Hi there, I decided to get a race change on my troll hunter but i messed up the card information. But i got curious about taxes so asked blizzard about it and said i wont be taxed and then they said that the race change got canceled and my character got locked but they would get a GM to unlock my character within a few hours. i dont know how it got canceled since it never went through, anyways later on i got an email from a GM. this is what it said (We are glad to hear that there is no longer an issue. If you have any further questions or concerns, however, please feel free to petition a Game Master when you next log in.) . so i log in on my hunter and it says. You cannot log in until the character update process you recently initiated is complete. The race change got canceled, i was wondering if anyone could tell me whats going on.
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Orlyia
#1 - Nov. 15, 2010, 6:51 a.m.
Blizzard Post
Q u o t e:
Hi there, I decided to get a race change on my troll hunter but i messed up the card information. But i got curious about taxes so asked blizzard about it and said i wont be taxed and then they said that the race change got canceled and my character got locked but they would get a GM to unlock my character within a few hours. i dont know how it got canceled since it never went through, anyways later on i got an email from a GM. this is what it said (We are glad to hear that there is no longer an issue. If you have any further questions or concerns, however, please feel free to petition a Game Master when you next log in.) . so i log in on my hunter and it says. You cannot log in until the character update process you recently initiated is complete. The race change got canceled, i was wondering if anyone could tell me whats going on.


Looks like the first one did get canceled, Soap - but there is another about an hour later that has an error on it.

My best recommendation on this is to give Billing a call back. I'm unable to tell why this encountered an error, but Billing should be able to get this sorted out for you.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246