Authenicator prob

#0 - Nov. 12, 2010, 4:12 p.m.
Blizzard Post
Yeah, my iphone was stolen today, and I have my authenticator associated with it
Anyway to get it removed?

#2 - Nov. 12, 2010, 4:19 p.m.
Blizzard Post
Q u o t e:
Yeah, my iphone was stolen today, and I have my authenticator associated with it
Anyway to get it removed?

Sorry to hear that, Serenity. :(

Since you are unable to remove the authenticator from the account on your own you will have to contact Account Services directly for assistance. If you are able to verify the account over the phone they should be able to remove the authenticator for you. If you are unable to do so over the phone, additional documentation will be required.

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Contact page: http://blizzard.com/support/article/cs
International contact page: http://us.blizzard.com/support/article/international