Account email changed - Blue Tracker

#0 - Nov. 8, 2010, 2:07 p.m.

ok so my email got hacked, the hackers removed my authenticator, they changed my account email that gets all the notifications, they changed my email password, they changed my the account that my email recovers to. now once i get my account back is there any way that i can change the email that my account uses to log in without having access to the email account? meaning is there any way to change the email before it goes through the recovery process?

Harlsoco

#1 - Nov. 8, 2010, 2:36 p.m.

I am sorry to hear of the compromise, Polamu. I will gladly take a look at the account but I need to have a character name and realm on the account that was compromised so I can proceed.

Harlsoco

#3 - Nov. 8, 2010, 7:04 p.m.

I have reviewed the account once more, and since my initial post, it looks as though the compromise report has been addressed and resolved. The Battle.net account as well as the World of Warcraft account have both been locked until the account is able to be recovered. Please check your email as you should have received several emails with further details of the restoration itself and how to recover the account. :)