#0 - Nov. 8, 2010, 4:07 a.m.
Looks like the customer service and reliability of this game are still both utter crap. I have been back playing for a week and I've had nothing but disconnects, freezing, and other problems with functionality. But the worst part is that Blizzard doesn't seem to be acknowledging this at all. I checked the forum hoping for an announcement, "We are aware of the problem and working to fix it as soon as possible." No such luck. People have had these problems for weeks and Blizzard is putting the burden on users, telling them they need to try a bunch of fixes (that don't work). I don't need to stick around for this. I remember how bad it was last time I was a subscriber and 7 days in my subscription, I have already canceled. If Blizzard fixes this promptly and credits time I couldn't play (i.e., if Blizzard shows they give a rat's ass and don't take my subscription for granted), I may stick around. It looks very unlikely at this juncture. I'm going to buy Civilization 5 on Nov. 29, when my WoW subscription ends.
Please see original thread for more details. Looking forward to response of acknowledgment and apology or remedy.
