Unable to use authenticator?

#0 - Nov. 6, 2010, 7:41 p.m.
Blizzard Post
Hey! so I canceled my account a couple months ago, and was thinking of re subscribing but when I went to log on today my authenticator isnt working. I know my N.net email is right as is my password, but when I put in my authenticators code, it says login failed.

This character is my brothres account which he is letting me use to try and recover my account. Please let me know what I need to do to get my authenticator back to working status. I tried using the automated system and all it did was have me reset my password.

Thanks in advance for the help. I will check back often. let me know what i need to do.

#2 - Nov. 6, 2010, 8:05 p.m.
Blizzard Post
I don't see an authenticator attached on the account you are posting with, Jezoa.

Can you give me the name and realm of a character on the account in question?

Additionally, you may wish yo try resyncing the authenticator as Pahanda suggested.
#4 - Nov. 7, 2010, 12:40 a.m.
Blizzard Post
Can you try logging in again, Jezoa?