#0 - Nov. 6, 2010, 5:45 p.m.
I had opened a ticket Thursday, on this character, requesting an exchange. The only response was that they are looking into the issue.
I did not find any other recent relevant posting on the subject other than the directions posted below to take the steps I had taken.
http://forums.worldofwarcraft.com/thread.html?topicId=24038825312&sid=1
