Password Issue

#0 - Nov. 15, 2010, 9:17 a.m.
Blizzard Post
I had not logged on for a few days and decided that since I couldn't sleep I'd do some phase 3.
I attempted to log in, no luck. Thought it may be due to lack of sleep so I tried 3 more times and the same effect.

I was able to reset my password and P3 a little, when I logged out. I tried again to log back in and same thing with the name/pass do not match.

So I'm thinking that I may have a compromise. reset again from a different computer and logged in again to discover that nothing had been touched, lucky me.

All of that to get to this, is there a way to tell if my pw had been changed other than what I had done tonight? I have an authenticator as well on the account and am scanning my main pc for nasties.

Also if not then what is the issue? I cannot figure it out if I have not been compromised.

Any help would be great and thanks in advance.

edited for spaciness
#1 - Nov. 15, 2010, 10:15 a.m.
Blizzard Post
Did you fill out a compromised form meaning to do a password reset?

This was reported compromised - which would prompt us to do at the very least one password change.

It does look like you either access this from multiple locations or someone else has in the recent past. They shouldn't be able to get into the account with an authenticator, but that doesn't mean they may not try or change your password.

If you access your account from multiple machines, that could account for this.

Wouldn't hurt to do full system scans anyway - also, make certain your email account itself is secure.