Credit card problem

#0 - Nov. 15, 2010, 8:16 a.m.

Recently a friend and I got back into WoW for Cataclysm. I personally pre-bought cata, paid for a month on my account, and transfered my 80 shaman. Today I paid for a month on my friends account and paid for a transfer, but I also need/want to pay for a race/faction change for him and a race change for myself, but every time I type in my credit card info I get an error saying the info is incorrect, but I double and triple check.

So I emailed Billing support, but they have never responded in reasonable time before, I just get the automated response, and when I call I just get a "We're flooded, call later" message.

I assumed some sort of lock was placed on my card due to "Erratic Spending", but I'm just paying for his account due to his lack of a credit card.
I checked my bank account and no locks have been put on it.

Any help would be much appreciated.

Thank you,
-Mike

Orlyia

#1 - Nov. 15, 2010, 8:24 a.m.

It could be a variety of things, but contacting Billing would be your best course.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246

It's also possible it could be a browser issue. That could be checked by clearing your cookies/cache - or trying another browser.

What you do NOT want to do is repeatedly try the same charge. That can result in multiple pending charges which will reduce your available balance or credit line even though no funds actually get transferred - until those clear.