Why was my account locked?

#0 - Nov. 9, 2010, 11:23 p.m.
Blizzard Post
is their any way to discover why my account was locked? I logged on one of the networks i usually do. i have (and use) an authenticator.

ive been playing withing the last hour i log out and go to log back in and banm...

Is it just a random system tag on people who dont change their passwords as often as the computer would like or what?

(i obviously followed the instructions to get to log in again and my Malware viirus scans came up spotless apart from a facebook cookie or 2)
#2 - Nov. 9, 2010, 11:46 p.m.
Blizzard Post
It could be for many reasons, Cyruz, generally it is due to a change in your usual login pattern but it could be due to detecting a possible keylogger or other malicious program on your system.

You may want to check out the following Support Article.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=30794
#9 - Nov. 10, 2010, 12:02 a.m.
Blizzard Post
Q u o t e:
Btw...this is a huge pain in the ass that you all need to straighten out.

I've had to change my password twice in the last 24 hours because you keep locking my account while I'm on the road. Yes, I level up new chars while on the road using mobile internet cards. I doubt I am the only person that plays this game in locations other than their house. Can't you just remember my 2 computer's MAC addresses and be done with it instead of just basing this login crap on my current location? Kinda retarded right?

-Frank



I'm sorry for what inconvenience this may cause you, Loschen, but the system does not currently work that way. If you would like to see that type of measure implimented you are welcome to share your feedback in our Suggestions forum.

Though clicking on a link in an e-mail that is sent to you may prove to be a mild inconvenience it would be a greater one if you were to have your account compromised.
#14 - Nov. 10, 2010, 1:54 a.m.
Blizzard Post
Q u o t e:
So you are telling me that every single time I need to log on to WoW I need to come up with a unique 15 digit password. And you see this as a mild inconveinence?


Compared to the possible compromise of the account? Yes, I personally would see it as a mild inconvenience. If you play while traveling I'm afraid this may continue to be a common issue. I am sorry but I know of no way around it currently.

Q u o t e:
This really sounds like a ploy to make us buy this Authenticator crap that you are selling that has turned out to be a dead idea. Tell you what, just fire whoever came up with it and his/her salary over a year or two will cover your losses.


No, an Authenticator would actually not prevent this from happening, Loschen. It should also be pointed out that we sell Authenticators at cost and wave shipping and handling in the continental U.S. so your opinion as to our motivation is grossly inaccurate.

Not to mention the Mobile Authenticator is available for more phones for free.

Q u o t e:
Tell you what...you have until 12/07/2010 to fix this nonsense. Otherwise, I'm just going to cancel and sell the stock I have invested in your company. This is really the most stupid thing you have ever put into effect.

As originally stated, Loschen, if you believe this system should be changed in some way you are welcome to post in the Suggestions forum with your constructive feedback. Those of us who moderate this forum have no influence over these matters nor are we liaisons with those who do. Again, I am sorry for what inconvenience these systems have caused you as it is not intended to but evidence thus far shows that such steps have gone a long way to help protect player accounts.
#19 - Nov. 10, 2010, 2:37 a.m.
Blizzard Post
Q u o t e:
Oh no? delete my gear? big deal...delete my char? big deal...it only takes a few weeks to get another one to 80, even with my sparse play time since the game has been watered down to the equivalent of buying a drink in Denver, Colorado. A few years ago I would have agreed with you about the account being compromised..but ya, not now.


I'm glad you think so, but not everyone does.

Q u o t e:
Lol....ok....so what does???? Do I need to write some Automator scripts that load up WoW at set times throughout the day?

As you stated you are playing while moving around. As long as you continue to do so you may experience this issue.
Q u o t e:

Sorry...you don't pay me to fix your [Removed]

No, however, it sounds like the system is currently working as intended. If you would like to see it function differently you are welcome to provide your feedback as I previously suggested.

I also need to remind you that the use of inappropriate language is a violation of our Code of Conduct, please refrain from such use if you wish to continue posting.

I am sorry but I have no further advice regarding this matter other then wishing you well.