#7 - Nov. 9, 2010, 10:16 p.m.
The account was reported as compromise, Larahariel.
You will receive an e-mail shortly regarding account security and instructions on how to recover your account.
Below are some of the things covered in the e-mail. You may want to try going over some of these will you wait.
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- Computer security, should be a top priority. If your computer is infected with a keylogger, your account information can get out regardless of how creative your password is. Run multiple virus scans and remember that there isn't a single anti virus program that will catch every single virus out there.
Secure Your Computer: http://us.blizzard.com/support/article/30805
- After securing your computer, change the password associated to your battle.net account and personal e-mail account. Make sure your battle.net password is completely different than your e-mail password.
Secure Your Email Address:http://us.blizzard.com/support/article/30806
- Once you are comfortable, log back in to the game and open an in game support ticket.
Contact In-Game Support to Report Any Character, Item, or Currency Losses:http://us.blizzard.com/support/article/30807
It is important that you continue checking your system for additional malware to prevent future compromises.
In addition to computer security, you may wish to look into obtaining a Blizzard authenticator for your account. The blizzard authenticator is designed to prevent unauthorized access to your account and is ultimately the best way to protect your account.
Battle.net Authenticator FAQ -
http://us.blizzard.com/support/article/24660 Battle.net Authenticator (United States) -
http://us.blizzard.com/store/details.xml?id=1100000822 Battle.net Authenticator (Canada, Australia, New Zealand and Latin America) -
http://us.blizzard.com/store/details.xml?id=1100000823
