#0 - Nov. 9, 2010, 5:16 p.m.
A few weeks back I sent an email to support about the issue, I got this back:
Q u o t e:
Greetings <Redacted>,
You are receiving this email because you have either expressed interest activating Parental Controls or you are attempting to update the registered information on the account of a minor child for whom you are the parent or guardian.
Upon receipt of this information, we will update the account to reflect the contact details of the parent and provide you with the security information necessary to control these features. Be sure your email filter is set to receive emails from [email protected]. You may also wish to review the Parental Control FAQ page here: http://us.blizzard.com/support/article/PCFAQ.
Please submit the following information:
1) A legible photocopy of the identification of the current registered account user displaying the full legal name, date of birth, and expiration date (if applicable). Acceptable forms of identification for the child are: Birth Certificate, Passport, Driver's License, State ID, or Military issued ID (with the back photocopied). (School IDs are *not* accepted.)
2) A legible photocopy of the identification of the account user's legal guardian displaying the full legal name, date of birth, and expiration date (if applicable). Acceptable forms of identification for the adult are: Birth Certificate, Passport, Driver's License, State ID, or Military issued ID (with the back photocopied).
3) A copy of the Terms of Use (TOU) Form completed by the legal guardian (please be sure to provide an email address to which your child DOES NOT have access). The TOU form can be found here: http://us.blizzard.com/support/article/bnettouform.
You may send the information 3 different ways:
**EMAIL**
- Email as an attachment to Account & Technical Services: [email protected]
- Use the account name as the SUBJECT line
- Attachment must be under 5MB
- Attachments must be in JPG, GIF, BMP, TIF, or PNG format
- Make sure that all attachments meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.
**FAX**
- (949) 725-0701
**MAIL**
- ATTN: Parental Controls
- Account & Technical Services
- Blizzard Entertainment
- PO Box 18979
- Irvine, CA 92623
To assure prompt processing of your submission please review the following tips:
- Be sure to include *ALL* of the requested documents. Missing or incomplete information may cause delays.
- Print and manually sign the TOU form. *DIGITAL SIGNATURES WILL NOT BE ACCEPTED* Processing will not proceed without the proper legal acknowledgement of the Terms of Use.
If you have additional questions or concerns, please reply to this email. If you would rather speak a representative directly, please contact Account & Technical Services. Our contact information can be found at http://blizzard.com/support/article/cs.
Regards,
<Redacted>.
Customer Service
Blizzard Entertainment
www.blizzard.com/support
I replied with this because I wasn't clear on it:
Q u o t e:
Ok, I have an issue with that, I'm fine with submitting information but
I don't have a child. I merely enabled parental controls for myself as
I am over 18. Should I just submit my information twice? I clearly
have access to any email address I have access to so I can't use an
email address I don't have access to.
I have access to a printer/scanner/digital camera and w/e else is required, I just, don't have a child so I'm not sure what to do there. The account is my account. Should I submit my information twice? That seems redundant. Should I make one up? That seems somewhat dishonest. It's been a few weeks so I was hoping I could come here for clarity on the issue. I just wanted to be able to keep all my account options in one place on my Battle.net account. It's not a huge issue just a kind of organizational thing.
Thank-you in advance for your help!
