Unable to purchase digital Cata

Heya Fanniquin,

Q u o t e:
Ive been trying to purchase it for over a week now and keep getting The following problems have occurred:


* There has been an error processing your request.
For assistance, contact Blizzard Customer Support.

I am using the same visa card as my monthly subscription. Its a debit card but it works like a credit card and use it every where i go. Ive called blizz support, they told me to wait for them to fix it, its been already a week. I emailed blizz support and they told me to clear cache and temp files. I did all that and even used a different browser. Still getting the same error message. Anyone have a solution to this problem? Would appreciate it so much, since nearest store that sells pc games is 200 miles away.

The only option for you at this time, is to wait a 72 hour period before attempting once again to process the purchase. This error will not change even if you use multiple credit cards and its not recommended.

Please wait out 72 hours before trying to purchase the product again.

Q u o t e:


So, there is a problem on the Blizzard side? Is there a sticky or other resource describing the issue? I have a feeling that a lot of players are taking time to call CS, and alot of CS hours are being spent, all because of a lack of information on the nature of the problem.

No there is not actually, the issue is when players are trying multiple times or have recently purchased something from our store, it is possible that it raises a security alert with the card/bank. This normally is cleared after a 72 hour period. Which is why I suggest to wait 72 hours for that to clear, when the issue clears itself.

Q u o t e:
In an effort to resolve the problem I telephoned my bank and spoke with their member card services division. They had, in fact, placed a hold on my bank card when they saw the secondary transaction. However, they were able to immediately remove the hold and add to my checking account an exception for to transactions to Blizzard. My banking representative waited on hold with me the five minutes it took for the hold to be released and the filter to be in place.

After this I again tried upgrading his account but was still receiving the error message.

Although, I am unable to answer the details of how our transactions are authorized, since that is beyond my knowledge.

I can say that after you did call to get the lock lifted from your card, you continued to try to process the transaction right after.

Q u o t e:

As you can imagine after receiving the initial error message, and while waiting on hold for an hour, I half-obsessively attempted again and again to get the purchase to go through.

▲▲This would not have helped resolve the issue either.

There usually is a pattern of your transactions that your bank monitors, in your case there are usually 2 transactions monthly from us, as you stated. You then upgraded your account, then when you attempted for the second upgrade it gave you an error. If you normally only have 2 transactions per month on that card from our company, that may have been one reason as to why it did not go through.

Usually, players will continue to try multiple times, hoping that the error will go away and finally process, which causes security alerts etc. and usually does not help.

Unfortunately, the only recommendable solution is to wait 72 hours for it to clear itself and try again this usually resolves the issue.