In response to a blue

Q u o t e:
yes i only have 1 weekend to base this one... but look at the facts... this was implemented and now the 1st weekend after it goes live to all the servers not just on the test servers.... many many of your paying customers can not connect and play....

Many but not all, which generally indicates that there is more going on. If an issue was simply on our side then it should be affecting everyone who is doing X, Y or Z. It doesn't seem that it currently is but that is what investigations are for. To looking into the cause of an issue and gain facts before taking further action.

Q u o t e:

so common sense would dictate removing/undoing the last thing done and seeing if it fixes the problem... then again in the day and age... common sense is not so common anymore...

Common sense to me would dictate that confirming what the cause of an issue is before doing anything else is in order. Simply assuming X caused Y without any other evidence to support it, except that they took place around the same time is not very good troubleshooting. Not to mention the changes made to the Battlegroups did not consist of a simple on and off switch. It isn't as simple as unplugging something, these were massive changes that took time and effort to implement.

Q u o t e:
and i do not appreciate the "tone" of your comment in response.... as a paying customer i can say such things as they are my point of view....

You are welcome to your point of view, Wattamattau, you didn't seem to state your opinion as an opinion tough, your post sounded as if you were posting as fact. A fact based off of little to no information.

Squashing unsubstantiated information and what would likely be the start of an incorrect rumour is part of my job.

I'm sorry if you do not appreciate my tone I am fairly direct, Whattamattau, you are welcome to write to [email protected] if you wish to comment on how I am doing my job.

Q u o t e:
your job is to try to sugar coat everything and make the customers happy and give us useful info and gasp pass ideas along to the tech guys as maybe another idea as to what might be wrong.... you might be surpirsed how many people "looking" from the outside can spot a problem and how simple the fix may be... implementing said fix that may be another story....

Actually, no, it's not. I don't sugar coat anything, if you want to be sprinkled with rainbows and glitter you'll want to look elsewhere. My job is not as a liaison with our Realm Technicians. If we are asked to gather specific information we will do so but that is not a normal function of this forum.

I understand that we have a great many players who are very smart and may have insight into what the cause of an issue may be but if you are making erroneous assumptions I'm going to tell you.

Q u o t e:
so then what are YOUR thoughts as to what is wrong...

I am not qualified to make such assumptions as I don't have any information on the matter. My thoughts as to what it could be are irrelevant.

Q u o t e:
and for this alone shows how useless blues are and how bad interpersonal communication between the so-called IT blizz has and their CSR's really is... and probably how it is through the rest of the company as well

We are useless because we refuse to guess about something we have no information on and is outside of our purview? I'm not certain how, but I have a feeling we are going to have to agree to disagree on this.

Q u o t e:

Blizzard getting defensive and instead of vowing to fix the problem?

Blizzard correcting misinformation, Huntressia, and you may have missed the original post, which the OP quoted, but I did link to the thread on the issue that the post was about (i.e. the disconnection issues). In that thread I acknowledged that we were aware of the issue and that it was under investigation.

Q u o t e:

Spinning facts so it's not their fault?

I'm sorry, Huntressia, but I'm not the one spinning. My post said nothing about fault, it was simply to stop the propagation of false information.

Q u o t e:

Starting arguments with customers?

I wasn't aware a discussion was considered an argument. Again, if you have an issue with how you perceive that I am doing my job you may write to the appropriate feedback address.

Edit:

Q u o t e:
Do you know what a customer service representative does?

Though I don't know what that means in your mind, I know what my job is. The following thread will give you an idea.

http://forums.worldofwarcraft.com/thread.html?topicId=26137536017&sid=1

Q u o t e:

Picking fights with wronged customers and defending the company blindly is not it.

Correcting false information is not picking a fight. Nor am I the one with blinders on here, Huntressia.

Q u o t e:
I would think a better approach would be noting someone's concerns without automatically blaming other parties while admitting it's too soon to actually know where the problem is.

I will not acknowledge false information. Stating for a fact that something is a certain way without allowing for the matter to be investigated first, especially when you have no access to relevant information is not "stating a concern". Nor have I placed blame anywhere. I deal with facts, not guesswork.