In Game GM's WASTE MY TIME

#0 - Nov. 6, 2010, 9:36 p.m.

I reported a missing item after re-activating my account in prep for cataclysm. On my mage (this toon) I was lvling with almost a full set of BOA heirloom items. I had TWO discerning eye's of the beast trinket heirlooms. After re-activating my account I noticed I only had ONE. I double checked all my characters, etc, and still no second item.

I was very clear in my in-game support ticket, that I was requesting restoration for the SECOND trinket, and made it a point to overly express that I had two of them.

After wating about a week in que, I get a in-game mail that reads

"Hello, It shows you do have this item equipped in trinket 1. Thanks for the report and playing WOW!

Seshayopeia
Game Master"

OMG! I waited over 1 week in que for you to IGNORE MY REPORT and tell me that I already have 1 of them equipped, when CLEAR as day I was requesting the restoration of the MISSING SECOND item!!!

I understand the wait, but there is no excuse for a GM not reading the ticket!!!

Its becoming so clear why I left wow in the first place.

Nevalistis

#4 - Nov. 6, 2010, 10:34 p.m.

Sorry for the confusion, but it does seem as though your petition was misinterpreted. I'm afraid resources are limited, and we are only able to employ human beings at this time. >^.~<

I took some time to look through all your characters on the realm Ulduman for you, though. Unfortunately, I was unable to locate the missing heirloom myself. It does not appear to have recently been sent via mail to any other character, or have been deleted within the past few months. If you believe it may have been deleted some time ago, it's possible we no longer have logs available to reimburse the loss. =>.<=

You are most welcome to submit a petition to have a Game Master take another look, but I suspect that if your second item was mailed more than 60 days ago, or deleted quite some time ago, we may not be able to restore it to you in the event we cannot find verification of the item going missing.

In any event, we would greatly appreciate if you could submit feedback regarding your experiences to [email protected], as constructive criticism from our players help our Game Masters to improve and strive to provide the most [Epic] customer service available.