Help! Unable to purchase Cataclysm pre-sale

#0 - Nov. 6, 2010, 8:22 p.m.
Blizzard Post
Hi there.

I was wondering if there's any general issues with the Cataclysm pre-sale because I am unable to purchase it.

After submitting my credit card information I get this error message:

The following problems have occurred:
* There has been an error processing your request.

First of all, this is extremely vague and doesn't give any information as to: if there's an issue with the servers or if there's a problem with my credit card.

I'm using a prepaid VISA card that is registered under my name, now before you say that's the problem, I must point out that my roommate, who's using a regular bank owned VISA credit card is having the exact same problem as I am, and also I was able to purchase a transfer using my prepaid credit card.


Now I'm at wit's end, I have tried all matters of troubleshooting to solve this issue and nothing seems to fix it.

I have:

    Cleared my cache
    Tried a different browser
    Tried early in the morning
    Tried late at night
    Contacted Billing, they couldn't help as they don't have the presale option on their side (Really? Why not?)
    Changed my account information to be the EXACT same thing listed in my card's registered profile
    Called VISA themselves to make sure that the card was working (that's moot anyways, as pointed earlier)


So tell me, is there anything I can do? Apart from buying the physical copy, which would cost me more money in the long run?

Thank you
#10 - Nov. 8, 2010, 12:28 p.m.
Blizzard Post
This could be a number of things, but none of which we here in this forum are really qualified to address, Lysdexia.

If it's a technical issue there is a forum for that where they may have some suggestions.

Any type of Billing issue would be be taken up with our Billing representatives.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246