Literally on the edge of quitting, blue plz.

#0 - Nov. 6, 2010, 10:04 a.m.

Alright, here is the start of my QQ post, and I could really care less if anyone trolls me, so troll on.

I have been playing this game for nearly 4 years now, and have always enjoyed it greatly, but now, with this new patch, I am seriously on the verge of quitting. I ask myself now, does blizzard really care if we have quality gaming anymore? Where did the friendly, problem solving GM's go?

My on going issues right now:

1) About a month ago I luckily came across some Landro's Loot TCG cards, guess what, still can't use them, and probably won't be able to until Cata. GG blizz.

2) I started a RaF account, started leveling the toon, got him to nine and realized I can't train because I can't get gold to that account (still flagged as trial, even though it cleared my bank, just waiting on blizz to clear, it's funny how they can take my money asap, but my gameplay is the least of their worries.)

3) Tonight I decided to go ahead and start leveling my professions on my Druid alt, I pick up my first (tailoring) and then try to pick up my second (enchanting) guess what, I can't. So I open a ticket and surprisingly get an answer within 10 minutes (probably because I used the word stuck a lot) The GM is particularly friendly, and using the usual copy and paste answers, and tells me to reset my UI by deleting my WTF, Cache, and Interface folders. Cool, I go do it and log back into a horrible UI, reset settings, etc. But guess what ISN'T fixed? Yeah, weird. And all he could tell me to do is keep checking the forums.

You guys shouldn't of rushed into the patch. Period.

I opened another ticket, saying how I want to quit, and these issues need to be resolved etc.. and guess what, within 10 minutes it gets escalated, instead of a GM maybe trying to see what the issue is. So NOW I have to wait what, 3-5 days to get anything fixed? Really? Screw your escalation. Then I could always call blizzard, and maybe wait 45-60 minutes in a phone que, then start talking and the idiot on the phone hangs up on me, and then I have to do it all over again.

I have literally poured hundered of dollars into this game, and this is the service I get? Not trying to seem like a jerk, but if these issues aren't resolved, I will be quitting, for good. Not that it matters to you guys because you have another million guys to make up for my loss of monthly pay. Hopefully a GOOD GM will spot this and help me out.

Again, troll on, say QQ moar, say umad, idc what any of you fools say, I just want my issues resolved, and I'll go back to being another happy camper.

Thanks .

#21 - Nov. 6, 2010, 5:17 p.m.

Q u o t e:
I am seriously on the verge of quitting. I ask myself now, does blizzard really care if we have quality gaming anymore? Where did the friendly, problem solving GM's go?

We are still here, Cycloning, and the quality of our games remains a high priority for us. In fact, one of the Core Values of Blizzard Entertainment is “Commit to Quality”. Patch 4.0.1 was the largest patch we had to date. With this patch came issues and bugs that we did not anticipate. Since that time we have been working diligently to resolve them as quickly as humanly possible, and some have even been applied into the game already.

As for your current issues, I may be able to shed some additional insight on them.

Q u o t e:
1) About a month ago I luckily came across some Landro's Loot TCG cards, guess what, still can't use them, and probably won't be able to until Cata. GG blizz.

This may need a bit of clarification. Are you unable to open Landro’s Gift Box? If this is indeed the situation, we are aware of this issue already, and we anticipate the issue being resolved prior to Cataclysm launching.

Q u o t e:
2) I started a RaF account, started leveling the toon, got him to nine and realized I can't train because I can't get gold to that account (still flagged as trial, even though it cleared my bank, just waiting on blizz to clear, it's funny how they can take my money asap, but my gameplay is the least of their worries.)

Accounts upgraded digitally through the website can take up to 72-hours to complete. During this time the level cap and the gold cap have lifted, but any “communication” will still be inaccessible until the upgrade fully completes. I show the digital upgrade took place on 11/3/10. With today being 11/6/10 the upgrade should complete any time now. You will then be able to transfer the gold as intended. However, that does not appear to be your main concern. You feel as though we have taken money from you and have not provided you what you paid for. This is not the case. While it may appear as though the funds have been withdrawn from your account, they may still be in a “pending” or “authorized” state. Those funds will generally be removed from your available balance, which makes it appear as though Blizzard has received the money.

Q u o t e:
3) Tonight I decided to go ahead and start leveling my professions on my Druid alt, I pick up my first (tailoring) and then try to pick up my second (enchanting) guess what, I can't. So I open a ticket and surprisingly get an answer within 10 minutes (probably because I used the word stuck a lot) The GM is particularly friendly, and using the usual copy and paste answers, and tells me to reset my UI by deleting my WTF, Cache, and Interface folders. Cool, I go do it and log back into a horrible UI, reset settings, etc. But guess what ISN'T fixed? Yeah, weird. And all he could tell me to do is keep checking the forums.

What do you mean by you “can’t”? Also, the only druid alt I see on the account has been deleted. :/

Q u o t e:
I opened another ticket, saying how I want to quit, and these issues need to be resolved etc.. and guess what, within 10 minutes it gets escalated, instead of a GM maybe trying to see what the issue is. So NOW I have to wait what, 3-5 days to get anything fixed? Really? Screw your escalation. Then I could always call blizzard, and maybe wait 45-60 minutes in a phone que, then start talking and the idiot on the phone hangs up on me, and then I have to do it all over again.

The ticket was escalated on your behalf since the initial issue you petitioned in about was not resolved. Our current queue time for tickets is slightly over a day, so you will not have to wait 3-5 days for an answer. As for contacting us by phone, a phone representative would be unable to address your ticket personally, especially if an in-game issue is involved. If you wanted to discuss the RAF matter or another matter that is billing- or tech-related they would be more than happy to oblige.

Q u o t e:
Yes, and paid for two full months of game time, with my credit card.

I wanted to clarify this further for you to avoid any confusion. The only transaction I show on the account was for the upgrade ($21.69). This account does not reflect the 2-months of game time you stated was billed. Was the order placed on another Battle.net account?

It is understandable to be frustrated, Cycloning. I grasped that from your post. One of our main goals is to provide [EPIC] customer service for all players to the best of our ability, although we find that some players are under the impression that customer service is only outstanding if their needs and wants are met, not matter how outlandish their request may be. However, some requests and issues are beyond our immediate control. This in turn leads to unhappy players and the impression that we do not care about our customers.

It is completely at your discretion if you decide to cancel the accounts or not. If you decide to do so please know that we hope that you will decide to return to Azeroth in the future.

Best of luck to you.