Character doesn't exist

#0 - Nov. 4, 2010, 9:28 a.m.
Blizzard Post
I get the message character doesn't exist whenever I log on to certain toons. Other times I will see the loading screen, then d/c immediately. Any help?
#1 - Nov. 4, 2010, 9:32 a.m.
Blizzard Post
I'd recommend first you do a full reset UI.

It may not resolve this, but it will give you a fresh baseline to trouble-shoot from if it doesn't.

To do a full reset UI, you will want to save your addons in another spot if you wish to preserve them.

Then rename/delete or move your WTF, Cache and Interface folders while WoW is shutdown. Reboot your system.

Note, if you are running Vista make sure your permissions are set so it does not undo your changes.

More detailed instructions for different operating systems, including Macs are here.

http://us.blizzard.com/support/article.xml?articleId=18761&searchQuery=reset%20UI&pageNumber=1
#3 - Nov. 4, 2010, 3:56 p.m.
Blizzard Post
Did you simply rename the folders or did you delete them entirely, Dellaillah?
#6 - Nov. 5, 2010, 2:34 p.m.
Blizzard Post
Q u o t e:
Any help, it makes me sad i can't play my other characters

There may be an underlying technical issue that is causing the characters not to appear, Dellaillah. The only other option I could suggest would be to run the Repair Utility. Instructions on how to run the Repair Utility can be found here, about midway down in the article:

http://us.blizzard.com/support/article/21068

If these instructions do not solve the issue, you may need to contact Technical Support directly:

Technical Support
Assists with: installation, patching, troubleshooting, technical problems while starting and/or running the game, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

Contact page: http://us.blizzard.com/support/article/technical
International contact page: http://us.blizzard.com/support/article/international