Connection Issues - 11/3/10

We are receiving reports of connection issues with various ISP's., everyone. All updates will be posted in the Service Status Forum as they become available.

Connection Issues - TWC / Brighthouse
http://forums.worldofwarcraft.com/thread.html?topicId=27497535536&sid=1

Q u o t e:
We are currently investigating performance issues affecting users connecting from Time Warner Cable, Roadrunner and Brighthouse ISPs. We are unable to provide an estimate on when these issues will be resolved; please check back here for any updates.

Thank you for your patience and understanding while we work to resolve this issue.

Connection Issues - Rogers
http://forums.worldofwarcraft.com/thread.html?topicId=27497535612&sid=1

Q u o t e:
We are currently investigating performance issues affecting users connecting from Rogers ISP. We are unable to provide an estimate on when these issues will be resolved; please check back here for any updates.

Thank you for your patience and understanding while we work to resolve this issue.

********************

EDIT

If your ISP is NOT what is posted above, please post the following information so we may look into the issue further if need be:

* ISP:
* Location:
* Realm you are trying to log into:
* Are you able to connect to other realms:
* Trace Route:


If you do not know how to run a Trace Route, please follow the instructions found here:

How to perform a Traceroute
http://us.blizzard.com/support/article/20628

If your ISP is NOT what is posted above, please post the following information so we may look into the issue further if need be:

• ISP:
  
• Location:
  
• Realm you are trying to log into:
  
• Are you able to connect to other realms:
  
• Trace Route:

If you do not know how to run a Trace Route, please follow the instructions found here:

How to perform a Traceroute
http://us.blizzard.com/support/article/20628

UPDATE - 11/4/10 - 7:30am PDT

The connection issues appear to be resolved at this time.

For those of you who are still unable to connect, players have reported that running the Repair Utility was able to fix the issue.

Repair Utility Instructions

We have a repair utility which may allow the patch to run properly. It can be found in the World of Warcraft folder, or your Start Menu -> World of Warcraft

The instructions below are only valid for patching 3.x to 4.x, not 4.x and above. If you were able to patch to 4.x the Repair Utility will run automatically and there is no need to delete any files.

Reverting the game to a previous version may also assist with the troubleshooting process. In order to revert the game to a previous version, please try the following steps:

1. Open your World of Warcraft directory (This is commonly located at C:\Program files\World of Warcraft)

2. Open the folder called "Data"

3. Delete the Patch.MPQ, Patch-2.MPQ and Patch-3.MPQ file

4. Run the repair.exe utility found in the World of Warcraft directory

5. Click the button "Reset and Check Files"

6. The repair utility will say, "World of Warcraft is seriously damaged and will need to be reverted to an earlier version. After it has been reverted you may need to patch up to continue playing."

7. Once the repair utility has completed, you will need to reapply the patch to enter the game. If you are having problems with the patch actually updating the game, this is most commonly corrected by uninstalling the game, then reinstalling, and trying the patch procedure again with no other programs running.

If running the Repair Utility does not resolve the connection issue, please be sure to let us know by providing the following information:

* ISP:
* Location:
* Realm you are trying to log into:
* Are you able to connect to other realms:
* Did you run the Repair Utility? Y or N
* Trace Route: This step is very important as it will help us to troubleshoot connection issues further.

If you do not know how to run a Trace Route, please follow the instructions found here:

How to perform a Traceroute
http://us.blizzard.com/support/article/20628

If you are unable to run the Repair Utility at all, Ätlas, that may have something to do with a firewall blocking the transmission or your proxy settings may need to be adjusted.

My technical knowledge is very limited, though. You may wish to try the following steps found on this Knowledge Base article since the Repair Utility connects using the same ports:

Are you seeing "The tracker is not responding" and/or "A listening port could not be opened" when using the Blizzard Downloader?
http://us.blizzard.com/support/article/21069

If the issue persists, you may wish to contact Technical Support for further assistance.

Technical Support
Assists with: installation, patching, troubleshooting, technical problems while starting and/or running the game, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

Phone: 1-800-592-5499
E-mail: [email protected], [email protected]
Web form: https://us.blizzard.com/support/webform.xml?
Technical Support Forum: http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1
Mac Technical Support Forum: http://forums.worldofwarcraft.com/board.html?forumId=11111&sid=1

Contact page: http://us.blizzard.com/support/article/technical
International contact page: http://us.blizzard.com/support/article/international

This issue has now been resolved. Thank you for your patience!