Spirit Shards

I submitted a ticket because I have Spirit Shards in my bank that were not converted. The response I got was quite perplexing.

It reads:

"Dear Bersbear,

Thank you for contacting the world of warcraft game master department.

Blizzard is lucky to have fans who take the time to contribute new game ideas and suggestions for improving our products. While we value the feedback and perspective our customers offer, we are legally restricted from accepting such propositions via email or in-game petition. We highly encourage you to log on to our suggestions forum. For world of warcraft you can go to (http://forums.worldofwarcraft.com/board.html?forumid=11122&sid=1) and post your thoughts there. This forum provides a valuable opportunity for blizzard staff member to collect feedback from those who know our games best. While I cannot guarantee you will receive a response, we can assure you that the forum is regularly read, and the suggestions posted there do make an impact on our game designs.

*Note: A valid world of warcraft account is needed to post on the world of warcraft forums.

You can also check our general forums (http://forums.worldofwarcraft.com/) where you can discuss game issues with other players.

Thank you again for contacting us. We hope you continue to enjoy your experience in world of warcraft.

***Please do not respond to this email as all conversations on thsi matter would be best handled online. ***

*{1746-11900}*
Sincerely,
GM Teildemona
Customer Services
Blizzard Entertainment"

SO why would I get a response about game suggestions when my ticket was asking why my spirit shards were not converted? Apparently GM Teildemona was working on several other petitions and got distracted. I have submitted another in-game ticket. Could I please get a more appropriate response?

Thank you