#0 - Oct. 30, 2010, 11:36 p.m.
I have 2 accounts both under a single battle net account.
#1 is my main that is upgraded to LoLK
#2 is one I play with on and off that was only using vanilla
I now want to xfer one of my 80s to that #2 account... however before I can I have to get it upgraded to WoLK.
SO
I first added 90 days of time to that account via the blizard store then I purchased a retail box of BC and was going to upgrade it to BC.
Well the account will NOT accept the CD key... I called customer support and they checked and the SN was fine and should have worked but instead I get an error about not being able to apply this upgrade at this time and the rep confirmed this.
The rep then gave me a different SN to try (just in case) ... well it didn't work too... (as expected)
So I emailed the rep the news and got no reply...
Today I get an email (two different emails infact) saying my problem had been FIXED!!!
So I log in and the #2 account is still using vanilla wow AND it still doesn't accept the CD SN as an upgrade.
So... does bliz often just close calls as 'fixed' just to get away from them?
I shouldn't need to say this but THIS IS NOT the way to operate a customer support center.
1 - I paid for my software
2 - I paid for my vanilla
3 - I paid for my 90 days of time
4 - I paid for my BC license
I only expect to get WHAT I PAID FOR!
Now 1 day of the 90 I just paid for is LOST since I cant even think about upgrading to WoLK until BC is active.
Please tell me what I should be doing NOW?!?!
