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FRUSTRATING TRIAL UPGRADE PROB

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Ortahar
#0 - Nov. 2, 2010, 8:45 a.m.
Blizzard Post
Just "purchased" WOW rather than upgrading my trial account! This is really annoying as its created a second account without my character and none of the linked refer a friend benefits. Its more so annoying as I was logged into my battle.net account and made the assumption that it would be dynamic enough to recognise I was upgrading my trial.

has anyone had this problem? I have emailed customer support but it is midnight in the states and I really hope they can fix this as I will be massively turned off having to start again and if my mate doesnt get his free game time.
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Orlyia
#1 - Nov. 2, 2010, 9:29 a.m.
Blizzard Post
The best way to get this resolved would likely be a phone call, Ortahar.

This is especially true of a RAF linked acct.

We do have an Australian number, or you might wish to use the international number with a program such as Skype.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246
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Orlyia
#3 - Nov. 2, 2010, 9:38 a.m.
Blizzard Post
Q u o t e:
Thanks for your response! I find it surprising that there is someone to reply on the forums but no one on the phones ;) I have emailed support and will follow up with a phone call first thing in my AM.



Billing operates on Pacific Time. Right now, it's about 1:30 AM there :)

They are open 13 hours a day, 7 days a week.