Account Locked

#0 - Nov. 3, 2010, 10:51 p.m.

My battle.net/wow account was compromised today. Went through the recovery process and now I have access to battle.net but not to wow.

It says in the summary that my account status is locked. I received several email notifying me that my gear had been restored and that I must go and fill in a form to have my account unlocked, I did all that but I haven't got any sort of indication as to what is exactly happening on blizzard's end.

Can I get some assistance?

To up my security I added an authenticator. But that's probably not relevant.

Back to the issue at hand, my account is locked and I'd like to have it unlocked.

Blue?

Roraks

#4 - Nov. 4, 2010, 12:18 a.m.

Q u o t e:
Back to the issue at hand, my account is locked and I'd like to have it unlocked.

Unfortunately the account cannot be unlocked via forums, Caryane.

Based on what I can see, your request has been received. Once our account services is able to review your account issue, you will be notified via e-mail.

For now hang tight and use this time to secure your computer. I have a few suggestions below.

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Computer security, should be a top priority. If your computer is infected with a keylogger, your account information can get out regardless of how creative your password is. Run multiple virus scans and remember that there isn't a single anti virus program that will catch every single virus out there.
Secure Your Computer: http://us.blizzard.com/support/article/30805

After securing your computer, change the password associated to your battle.net account and personal e-mail account. Make sure your battle.net password is completely different than your e-mail password.
Secure Your Email Address:http://us.blizzard.com/support/article/30806