[Prepaid MasterCard] - Digital Purchase

#0 - Nov. 3, 2010, 9:49 p.m.
Blizzard Post
I am having an issue purchasing the Cataclysm Digital Download with my prepaid Mastercard. I am getting the dreaded...

The following problems have occurred:
There has been an error processing your request.
For assistance, contact Blizzard Customer Support.

Now, from what I can gather having spent the afternoon in this forum. There has been one reference by a blue poster regarding Prepaid Mastercards. It was in response to other people having issues with thee same error, however all that was mentioned was at the end of a list of "possible" issues. The statement was.

Prepaid credit cards sometimes do not work.

So, I live in a small town and have an issue mobility, I also have no way of getting to a store to purchase the expansion. All I am looking for is a definitive answer in regards to Prepaid Mastercard. I saved up for 2 weeks to buy this thing, and I am a bit let down.

In the past I have used Prepaid Mastercard to purchase game time. I have also contacted Mastercard to address the issue, and was told that my card was active and working as intended. I also used the card to transfer a small amount of money into a paypal account just to verify it was working.

So I "think" the problem is on Blizzards end. I am not here to cause an issue, I am here to ask a question and perhaps find a way to make this happen for me.

Thank you for your time.
#11 - Nov. 4, 2010, 9:17 a.m.
Blizzard Post
The best recommendation I can give is to contact our Billing department.

Prepaids can have their own range of issues, and that's really a very Billing specific area. They would be best suited to advise you regarding.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246