Droid App help

#0 - Nov. 3, 2010, 5:42 p.m.

So I downloaded an authenticator app for my Droid Inc. Now, due to a hardware issue, my phone company is sending me a new phone to replace mine. I was wondering if I would have to call billing to remove the authenticator or if I would be able to download the app on my new phone, use the serial number provided and continue to use it?

Harlsoco

#2 - Nov. 3, 2010, 5:48 p.m.

Q u o t e:
So I downloaded an authenticator app for my Droid Inc. Now, due to a hardware issue, my phone company is sending me a new phone to replace mine. I was wondering if I would have to call billing to remove the authenticator or if I would be able to download the app on my new phone, use the serial number provided and continue to use it?

Downloading the application into your new phone will provide you a new serial number not the one currently associated with the Battle.net account, Daelrik.

You would either have to contact Account Services to remove the authenticator or, if your current phone is in working order, you are able to remove it on your own through Battle.net Account Management. Removal instructions can be found here:

Removing a Battle.net Authenticator
http://us.blizzard.com/support/article/26017