Account Locked - Suspicious Activity?

#0 - Nov. 2, 2010, 11:24 p.m.
Blizzard Post
My account was just locked because of suspicious activity. I had to reset my password in order to regain access.

Did this just recently happen to anyone else? Granted, I access WoW as well as the forums from several different locations, but I've always done so even as far back as my ten day trial years ago. Could that still have flagged my account?

I'm not sure if I should be worried or not. I mean, I can only assume it was a false alarm considering my mountain of gold is still there, and at that I was only logged out for ten minutes as I was switching to a different location.

(Yes, I already have and use a keychain authenticator)
#7 - Nov. 2, 2010, 11:39 p.m.
Blizzard Post
Q u o t e:

Is there a way I can opt out of this security feature?

Not at this time, Offer. But if you feel that that this is something we should offer, a post in our Suggestions Forum would be best. That way, our developers and policy makers can review the information for potential changes, as they regularly read those forums.
#19 - Nov. 3, 2010, 1:08 a.m.
Blizzard Post
Lokidruid, please don't incite flaming or deconstructive discussion in these forums. That is not their purpose, and we do not condone that sort of discussion here. If you have constructive criticism of any of our policies or procedures, or you have thoughts on how to improve our processes, we'd like to hear it in our Suggestions Forum, where our developers and policy makers can review it.

While I am not involved in these processes myself, allow me to say that sometimes what may seem to be the simplest solution is not the best for the situation, or could cause worse problems in the long run. Much in the way that we address bugs or glitches in-game, we spend a lot of time on investigating, fighting, and creating new security features to combat compromised accounts. A system where the user has the capability to unlock their own account if they are not compromised rather than one that locks them outright and requires them to directly contact us for similar behavior seems to be the better choice in this case.

Q u o t e:
your server security was compromised itself.

This unfounded and wild claim comes up a lot. If this happened, we are required to inform all of our players of such a situation. Rest assured that this situation you claim is not the case.