Login System Detected Change?

#0 - Nov. 2, 2010, 4 p.m.
Blizzard Post
Greetings! This morning I attempted to log in to my account, and received the message, "Our login system has detected a change in your access pattern. In order to protect the account, we require you to verify your identity via a message sent to the e-mail address associated with this account." My virus and malware scans have all come up empty, and I was able to log in normally last night. And I still have not received a message in my inbox (yes, I checked the spam folder). What gives?
#3 - Nov. 2, 2010, 4:15 p.m.
Blizzard Post
Q u o t e:


I recently upgraded my wireless router, so it probably thinks I changed locations. When will I receive the message that will supposedly unlock my account?

Did you receive the password reset, Rowanna? If the password did not arrive in your inbox be sure to check your junk mail and spam folders as well. I do not show the account being locked at this time so you should be able to log in fine once you get the password.
#6 - Nov. 2, 2010, 4:43 p.m.
Blizzard Post
Q u o t e:


My character is actually Sausagefan (level 80, Shandris). And no, I still have not received an e-mail in either my Inbox or Spam folder.

Just to clarify, are you experiencing the issue on the account with Sausagefan, Rowanna, or both?
#8 - Nov. 2, 2010, 5:06 p.m.
Blizzard Post
Q u o t e:


Only with Sausagefan.

If you have not received the password reset and you are confident the computer you access the game from is free of viruses, keyloggers, and Trojans, you can reset the password on your own here:

Battle.net Account Password Reset:
https://us.battle.net/account/support/password-reset.xml

If you do not feel comfortable resetting the password, you may wish to contact Account Services for further assistance:

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time

How to contact:

Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international