Can't buy the WoW Cataclysm Digital Upgrade

Heya Jorgeperez,

Q u o t e:

Dear Blizzard,

My credit card has been working for world of warcraft, I transferred a character yesterday. I availed a game subscription using the card. My issue is when I upgrade to cataclysm an error appears asking me to contact blizzard technical service.

I live in the philippines. The card I use is mastercard, it works for wow. but how come I cant upgrade to cataclysm. Please check and get back to me.

Thank You.

Jorge

This may be possibly due to the recent transaction; I would suggest waiting 72 hours before you try to purchase anything again with your credit card, if you try another card the error will most likely not change. If you continue to have this issue after 72 hours waiting period, I would suggest to call your bank or Account services for assistance here:

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

Phone: 1-800-592-5499

Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml

Please understand that they are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time.

Q u o t e:
However, there clearly are a number of people having a similar problem, both from the posts on this forum and from what the Account Services department said when I (and others) called them. The Account Services department have also told several of us that there is NOTHING they can do over the telephone because they cannot process the upgrade as it is a pre-order.

The issue that a number of people are having regarding the digital download is all due to various different reasons. Which is hard to pinpoint everyone's separate issue in one thread. That being said my response was just to this player's particular issue.

Q u o t e:
I don't mean to hijack Jorge's thread, but it's frustrating to see a Blue response that not only ignores the general problem, thereby implying that this is somehow that player's fault or their bank's, but also advises him to contact Account Services (an expensive international call - and to keep trying when he gets a busy tone, no less!) when it is quite likely that there is nothing that Account Services' telephone staff can do.

Unfortunately, I do not recall ignoring the posters actual issue in my response to him.

Q u o t e:
Customer Service Ping Pong is a really frustrating game when you are the ping pong ball:

The web page tells you to contact account services. Bat.

You phone, play the 'press X number if you know what your problem is, otherwise please hold' mini-game (you may even win this bit by having your patience outlast the queue). Bat.

Account services tell you there is nothing they can do, it's an online problem, and they can't take your order yet. Bat.

You check the online forums, and the pretty blue moth bats you back to ... yep, account services.

I only referred him to speak to Account services if he needs further assistance, after the said suggestion of waiting 72 hours. The second suggestion was to contact the bank itself, since we cannot make the bank give us the money that is in the players bank account.

I also acknowledge the fact that even if he tries to process the transaction with a different card, this may not change the same error that he may be receiving.

These are all suggestions to a possible fix, for this players issue, which has worked in the past.