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Account Recovery Issue

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Juddudar
#0 - Nov. 1, 2010, 9:41 a.m.
Blizzard Post
I've got a weird issue. I took a break from playing until Cata was getting closer to the release date. Before I stopped playing, the accounts were not merged into Battle.net. When I came back, my password has been changed on my account and says that it has already been converted to battle.net, when I haven't done it myself. I cannot go through with an account recovery form because I do not have the battle.net. I have my account name, and all of my original passwords along with a list of characters and their names that were on the account. What can I do to get it back?
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Orlyia
#1 - Nov. 1, 2010, 9:45 a.m.
Blizzard Post
I'd recommend calling Billing to get back into control of the account as step one.

You'll also want to make certain your system and email account are secure. They got your information to do this somehow - and if that means still exist, they WILL be back.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109