Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

How Do I Cancel My Subscription?!?!

Forum Avatar
Methius
#0 - Oct. 29, 2010, 7:44 a.m.
Blizzard Post
I'm trying to cancel my account but nowhere on the battle.net website is there a cancel account option. I have clicked on just about EVERY link. The closest I can find is remove payment option but that doesn't cancel it. So how the hell do I cancel?
Forum Avatar
Orlyia
#5 - Oct. 29, 2010, 8:48 a.m.
Blizzard Post
Q u o t e:



Let me rephrase, how do I cancel my current subscription? I pay with my bank debit card, I am going to take a break from wow until Cata comes out but cannot find the:Cancel Subscription: option anywhere on the battle.net website, and trust me, I have looked in every nook and cranny on the site.


This looks like it's set to expire on 10/28 and I see no current billing method on this account.

It does, however look like this is pending - that usually means it's already been billed.

You'd want to contact our Billing department if that is the case. Once an account gets billed, there is no cancellation option because it's in the midst of the process. Does that make sense?

Remember, you can cancel at any time and current time on an account is still good. All canceling does is cancel recurring billing and method of payment.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Further contact information can be found here...

http://forums.worldofwarcraft.com/thread.html?topicId=24702231246
Forum Avatar
Orlyia
#7 - Oct. 29, 2010, 9:06 a.m.
Blizzard Post
Q u o t e:


Just out of curiosity Orlyia, could you take a quick look at my account?
If I remember correctly, I don't seem to have a payment method set up on my account in my account details, even though I'm paying every 6 months with my credit card. That apparent inconsistency has always made me smile :).


I don't see one at the moment, Admino. Do you take it off after you renew? That would look the same from here. Also, what is available to anyone outside our Billing department is a bit limited, so my not being able to see something isn't necessarily indicative :)