Internal Guild Error

#0 - Oct. 27, 2010, 9:22 a.m.

As of patch 4.0.1 my guild ranks have been broken. My 3rd rank will not allow me to do the following. Change the name of the rank it currently has no name (In programming terms its a null rank). I cannot delete the rank, I cannot promote people past that rank which is supposed to be officer or demote people below it, I have given the blues on my server about 5 days time with a ticket up the only result I have gotten is to delete my cache and that it is my UI. The first thing I did was turn off my UI and delete me cache. I have also tried promoting 5 other players to guild master and they get the same message when you try to do anything to that 3rd rank. "Internal Guild Error". This is making it almost impossible to place people at the right ranks and put the correct restrictions in place. Please can I get a response from a technical blue rather than my server blues telling me to reset my UI. I am really sick of logging in to see your ticket has been escalated. I would be nice just to hear back like hey we realize this really is a problem and we are looking into... your ticket is escalated doesn't tell me much. I wouldn't be so upset if it was not effecting 20+ players.

Orlyia

#2 - Oct. 27, 2010, 9:53 a.m.

Well, I do see where we recommended a full reset UI, Xaikar - and that, that didn't seem to help.

I also note however, as you described it, I don't think you did the full procedure. I'd go ahead and make sure that's done fully, although I think in this case it's likely going to take intervention on our part to resolve this for you.

Make sure you address all three folders WTF, Cache and Interface, not just one or two.

Now, your current petition is in our technical support queue. They will need to look into this further for you. I don't believe there is anything else you can do from your side at this time.