#24 - Oct. 24, 2010, 9:07 a.m.
This actually was processed, I think the issue at the moment is a compromised email and the fact they keep changing it back.
I'm going to make a leap here that the one it keeps getting changed to is not yours.
I'd recommend that you first, make absolutely certain your system is secure. Next, set up another totally unrelated email account and call into Billing for further assistance with this. It appeared the compromiser changed the email on the account and we did change it back - it was immediately changed back again.
If you still have malware on your system that is picking up this new information, there is very little that can keep them out, short of an authenticator. If they still have a means to access your information this WILL keep happening.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
Further contact information can be found here...
http://forums.worldofwarcraft.com/thread.html?topicId=24702231246
